Work for Hatch

Reservationist

Flagstaff, AZ

This office position requires 1) phone- and email-based customer service and 2) use of a reservation software specifically designed for the outdoor industry. No cold calling, no commission, and no high pressure sales. This is a full time M-F in-office position and comes with a generous benefits package.

Position Responsibilities:

• Answer in-bound phone calls. These will primarily focus on trip availability, itinerary details, costs, questions and concerns about backcountry adventuring, making reservations, and collecting payment. Phone calls are sporadic and make up a good part of the day but there is generally time between calls. 
• Make out-bound calls to guests. These generally involve securing tentative reservations, collecting payment, following up on registration completion or info clarification, etc. 
• Respond to emails and inquiries that generally reflect much of the same topics covered in customer phone calls.
• Create, update, and maintain reservations and calendars in the systems we use.
• Print and mail welcome packets for each new reservation and paper invoices ahead of the balance due date.
• Assist with retail orders as needed.
• Contribute to weekly office cleaning.

Requirements:

• Customer service experience required, phone and email in particular.
• Experience in some sort of reservation software. We do not expect direct experience with the program we use though (Arctic Reservations); that will be covered in training.
• Excellent speaking and writing skills required.
• Basic math capabilities regarding money required.
• Must be ok with repeatedly answering similar questions, bearing in mind that it’s the same questions to us but it’s probably the first or only time for each person who asks.
• Must be able to learn a lot of industry-specific information easily.
• Be flexible. We are open to shuffling some duty responsibilities based on prior knowledge, skills, and experience.
• High school diploma or GED required. College degree is appreciated but not required.
• Must have own reliable transportation to Doney Park (5348 E. Burris Ln.). The office is a couple miles past the end of the city bus line.
• This position does not have any possibility of being remote or hybrid.

Benefits and Pay:

• $22-24 per hour based on experience
• SIMPLE IRA retirement plan with up to 3% matching contributions
• Employer-paid health insurance in the BCBS network
• Paid time off: 120 hours of vacation pay (80 flexible, 40 to be used during week-long Christmas office closure); 56 hours of sick pay
• Office is closed between Christmas and New Year’s Day and includes 40 hours of pay
• One free river trip per year (must be approved by Office Manager and Owner)

Office Dynamics:

• There are four full time, year-round employees in the office, including this advertised position, and one part time employee. The owner is often between the office and the warehouse in Marble Canyon, and is involved in and manages day-to-day operations.
• Whole-team communication is frequent and everyone’s input is valued. Roles are defined but collaboration is important.
• Hours: M-F 8-5 including a 1 hour break, or 8-4 without the hour break, employee’s choice.
• Dog friendly: at least one dog is in the office on a daily basis. Calm, quiet dogs welcome.
• Open office layout. Standing desk available.
• Full kitchen available.

How to Apply:

Please send the following materials via email to office@hatchriverexpeditions.com:

• Resume
• Cover Letter
• Writing sample

Writing sample prompt: Please research and answer the following questions as if responding to a guest who has emailed these inquiries.

• I need a CPAP when I sleep. Will I be able to use it on my trip?
• I want to book a trip that will stop at the Little Colorado River and Havasu Canyon. What trip should I book to make sure I get to see those places?
• My trip is in June. Will we have high water at that time?

Questions can be sent to office@hatchriverexpeditions.com. 

We always welcome resumes for our seasonal positions, even when we are not actively hiring.

River Guide or Swamper

Marble Canyon, AZ

Job Overview:

Experienced and knowledgeable guides must be able to:

• Navigate the river through rapids rated 1-10 (roughly equivalent to Class I-V)
• Provide guests with knowledge about Grand Canyon
• Prioritize guest safety
• Prep and cook meals
• Rig/de-rig the rafts before/after each trip

Positions Overview:

• Motor guides must have prior experience and will drive 35 foot rafts with an outboard motor. See our FAQs page for raft specs.
• Oar powered guides will use our 18 foot rafts; guests do not paddle.
• Those interested in becoming a guide but having little or no prior experience will begin as a swamper (assistant guide).
• All river positions are seasonal employment. Our river season is mid April through the end of September.

Minimum Qualifications:

• Ability to lift and carry at least 50 pounds
• Stand and walk for each full day on the river, 7-12 days in a row, plus rigging and de-rigging days on either end of each trip
• Work safely with required chemicals
• Must be organized and attentive to detail
• Excellent communication skills
• Superior customer service skills
• Manage your time effectively
• Have a positive attitude and solid work ethic
• Pass a preseason drug test

Mandatory Certifications:

Regardless of position, all employees working on the river must have these certifications and they must be current prior to their first trip:

• Wilderness First Responder
• CPR
• Backcountry Food Certification (not just food handler)
  • Grand Canyon River Guides and the Coconino County Environmental Health Department provide an online course for Backcountry Food Certification

How to Apply:

Email your resume to owner Steve Hatch at steve@hatchriverexpeditions.com and office manager Katie Nelson at katie@hatchriverexpeditions.com. Please include your experience and certifications with expiry dates and/or anticipated date(s) of renewal. If you do not already have the certifications listed above, your application will not be considered. You can send your resume any time and we will keep it on file. When we’re looking to hire, we will reach out at that time.

Truck Driver – No CDL Required

Flagstaff, AZ

Hatch River Expeditions is looking for an experienced truck driver to drive newer 1 ton diesel pickup trucks with 35’ gooseneck flatbed roller trailers hauling inflated rafts.

Position Overview:

• Part time, seasonal (late April through September)
• No CDL required
• Drives will include 1 overnight stay with a private motel room provided by Hatch
• Minimal loading and unloading required
• Medical card, driving test and log book entries required
• Pick up truck and trailer at 2pm in Flagstaff and return by 2pm to Flagstaff following day. Flagstaff to Pearce Ferry on day one, then to Marble Canyon and back to Flagstaff on day two. 12 hours drive time per round trip.

How to Apply:

Email your resume to owner Steve Hatch at steve@hatchriverexpeditions.com and office manager Katie Nelson at katie@hatchriverexpeditions.com. Please include your experience and certifications with expiry dates. You can send your resume any time and we will keep it on file. When we’re looking to hire, we will reach out at that time.